ORDERS

Order Processing

Last updated: 23/05/2017

  • Orders are processed in accordance to your delivery preference. UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
  • Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.
  • Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays).
  • We will take all reasonable care to deliver to the address given.
  • We're sorry, GLAMGLOW® only delivers online orders to UK addresses (excluding the Channel Islands).
  • Please Note: All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.

Order Status

Check the status of your most recent orders by visiting the Order Status page in the My Account section. This is the easiest and fastest way to get the most current information regarding your www.glamglow.co.uk orders.

When you click on Order Status, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

Please Note: The courier may not post tracking information online for up to 24 hours after the order is dispatched.

Order Status Descriptions
Processing: Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.
In Warehouse: The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched: Our courier, Yodel, has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery with Yodel by clicking on the 'Yodel' link in the Tracking column.

Order Cancellations

Occasionally, orders or parts of an order are not accepted or are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available
  • Difficulty in processing payment information
  • Cannot deliver to address provided
  • Duplicate order was placed

If your order is not accepted or is cancelled by us, you will receive an email to explain the reason. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0251 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may wish to cancel your order and return your products once received in accordance with our RETURNS POLICY.

Item Availability

Temporarily Out of Stock

If a basic stock item is unavailable on www.glamglow.co.uk it will show as temporarily out of stock, and you can request to receive an email when the product comes back into stock by clicking on the 'Notify Me' button beside the product.

Sold Out

If a limited edition item is unavailable on www.glamglow.co.uk it will show as sold out, in which case we would advise you to visit one of our GLAMGLOW® counters.

Unfortunately you cannot add out of stock items to your Shopping Bag.

Maximum Purchase Policy

We regret that we must limit orders to no more than six (6) units of any item, with a maximum purchase of £600 per customer.

Payment Options

We accept the following payment methods:

  • American Express
  • Maestro/Switch
  • MasterCard
  • Visa
  • Visa Debit
  • Visa Electron
  • Gift Cards

We're sorry, we do not accept:

  • Cheques
  • Postal Orders

Important information: For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Tax Information

All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges.

The total cost of your order is the price of the products ordered plus VAT, and delivery charges as set out in the Delivery section of the Website. Payment can be made by any of the methods specified in the Payment Options section above, and payment will be debited and cleared from your account as set out in the Payment section of this Website.

*Purchases paid for using eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing eGift Cards.

Security Online

At GLAMGLOW® Online UK, we understand how important security is to you. When you place an order at glamglow.co.uk, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

  • Internet Explorer 7.0 and higher
  • Mozilla Firefox 3.6 and higher
  • Safari 4.0 and higher
  • Chrome 10.0 and higher

Redeeming An Offer Code

Steps for redeeming an Offer Code:

  • Enter your Offer Code in the promotional box under "Order Summary" on either the "Shopping Bag" or "Order Review" page, and click APPLY CODE.
  • Offer codes should be entered exactly as they appear. Only one offer code to be used at any one time.

When an Offer Code is accepted, the offer will be displayed in the "Shopping Bag" and "Order Review".

International Shoppers

We're sorry, we are currently unable to accept orders that are shipped to destinations outside of the United Kingdom. We apologise for any inconvenience.