FAQS

General Topics

Where can I buy GLAMGLOW products?

GLAMGLOW products are available. If you require delivery to a UK address (excluding PO boxes), you can shop online right here at glamglow.co.uk.

Do you accept international orders?

We're sorry, at this time GLAMGLOW only delivers online orders to UK addresses (excluding the Channel Islands). We are unable to process orders to a P.O Box address.

Why is my favourite product discontinued? What can I use now?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. If your favourite product has been discontinued please visit your nearest GLAMGLOW counter where a member of staff will be happy to provide alternative recommendations.

What is your returns policy?

If you are not satisfied with any product you receive from your online order, you can return it in accordance with our Returns Policy. Please click here for instructions on returning your order.

How can I get GLAMGLOW samples?

GLAMGLOW does not mail out samples by request. When you shop with us online we may occasionally provide samples with our orders (when available). Also, samples are sometimes available at GLAMGLOW counters.

How does GLAMGLOW conduct product safety testing?

Consumer safety has always been top priority at GLAMGLOW. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing, and engineering. To ensure the safety of all products brought to market by GLAMGLOW, formulations and their packaging must meet the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.

GLAMGLOW employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skin care and makeup development, Research and Development works with suppliers and leading universities where research is conducted in dermatology, skin ageing, and cellular biology.

All GLAMGLOW products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf, except when required by law.

We are proud of the enviable safety record The Estée Lauder Companies, Inc. has sustained since our company was founded in 1946, and of our continued commitment to producing quality products.

I'm not receiving my email newsletters, or my Internet Service Provider filters unwanted email and spam. Could these filters block email that I wish to receive?

Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email.

Many programs allow you to designate specific senders as legitimate email providers, ensuring that all future correspondence will be accepted. If you have further questions, please contact us.

Some helpful tips:

IF YOU USE AOL:
1. Open the email message.
2. Click "Add to Address" icon.
3. The name and email address from email are pre-populated in the Add Contact pop-up. Verify that the information in these fields is correct.
4. Click "Save".

IF YOU USE YAHOO:
1. Open the email message
2. Click the "Add to Address Book" link on the far right.
3. The address will be automatically entered into your Yahoo! Address Book.

IF YOU USE HOTMAIL:
1. Open the email message.
2. Click "Save Address(es)" at the top of the message header.

IF YOU USE MSN:
1. Open the email message.
2. Click "Save Addresses" on the right.
3. Select the check box next to the address you want to save. You can also make changes to the contact information.
4. Click "Save."

I am changing my email address. How can I begin receiving special offers at my new email address?

If you are a registered member of glamglow.co.uk, you can easily change any of your personal information on glamglow.co.uk by signing in, clicking on "My Account" and following the onscreen instructions.

Click here to change your email address now.

If you are not yet a registered member, we recommend that you sign up for our free email newsletters. You'll hear about free samples and other special offers. And you'll be among the first to know about the latest launches and looks. It's free, fun and absolutely fabulous - click here to sign up today.

When will I receive my order?

For information on a specific order you've already placed, click here for your Order Status. Otherwise, read below for general details:

Standard Delivery
Delivery within 2-5 working days from the order's dispatch date. Please note: orders are dispatched and delivered on business days only (Monday through Friday, except major holidays).

Named Day Delivery
Delivery within 2-5 working days, on the day selected by the customer. Please note: orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).

Next Day Delivery
Delivery the following working day from the order date. Please note: orders must be placed before 12 noon for next day delivery. Orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).

Next Day Delivery AM
Delivery by 12 noon the following working day. Please note: orders must be placed before 12 noon for next day delivery. Orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).

Saturday AM Delivery
Delivery Saturday by 12 noon. Please note: orders must be placed by 12 noon on a "working Friday" to guarantee Saturday AM delivery. If the order is placed after 12 noon, it will be delivered the following Saturday.

How do I check on an order I have placed?

For questions regarding the status of your order, registered members with an account may click here to view your Order Status. If you do not have an account set up, then please contact our customer service representatives by emailing us or calling 0808 164 5796. Please include your order number with all enquiries. If you are registered and have set up an account, you can sign in and check your Order Status page.

Where can I learn the facts about product ingredients?

To learn more about what product ingredients contain, terminologies, allergies, animal testing, cosmetic claims and counterfeiting, please visit the CTPA Website: www.thefactsabout.co.uk. The CPTA (Cosmetic, Toiletry & Perfumery Association) is made up of senior representatives from the cosmetics industry in the UK and works to promote good working practices across the industry.

Do you test on animals?

At GLAMGLOW, the safety of our consumers is our highest priority. We utilise the latest advances in non-animal safety testing and human volunteer testing to deliver products of the highest safety and quality to our consumers. We do not test our products or ingredients on animals, or ask others to test on our behalf, except where required by law. Learn more.

Is it safe to use my credit card?

At glamglow.co.uk, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:

  • Microsoft Internet Explorer 6, 7 or 8
  • Mozilla Firefox 3.0 and above
  • Google Chrome 3.0 and above
  • Safari 4.0 and above
  • Mozilla Firefox 3.0 and above

Does anyone else see the information that I provide to GLAMGLOW?

We respect your privacy. We do not rent lists, or sell or otherwise disclose personal information we collect about you, except as described in our Privacy Policy, please click here.

How do I unsubscribe from email?

If you are a Registered Member of GLAMGLOW Online, go to My Account, and click on 'View' or 'View Account Profile' under 'Account Profile'.

If you have an account with GLAMGLOW Online, you may click on the link provided on the monthly newsletter to be removed from the mailing list.

Can I get an E-Gift Card?

You can order an E-Gift card online. This gift card may be presented for payment for purchases online at glamglow.co.uk only. This gift card may be used to purchase merchandise but may not be exchanged or redeemed for cash. For balance enquiry, or for any other gift card enquiry, please call 08081 782074.