CORPORATE INFORMATION

About GLAMGLOW

Last updated: 23/05/2017

GLAMGLOW® was founded by Glenn & Shannon Dellimore in 2010 exclusively for backstage and professional use in Hollywood's Entertainment, Music, Fashion & Award industries.

In 2011, GLAMGLOW® was made available for retail and has took the world by storm in the months that followed. Distribution has now increased to 86 countries with over 6,500 Luxury Retail Stores, Spa Back-Bars, Luxury Hotels, Airlines, and Cruise Lines.

Over the past 4 years GLAMGLOW® has grown from a conversation into an incredible success story, having won a wealth of beauty awards, being granted a Patent for our TEAOXI® real leaf technology and becoming globally recognized for fast-acting, innovative mud treatments that deliver instant, visible results.

Employment

For more information about careers at GLAMGLOW® and Estée Lauder Companies, please click here.

INSTAGRAM COMPETITION

Eligibility to Enter
• The Promotion is open to residents of the UK over the age of 16, excluding employees of the Promoter or its affiliate companies, their families, cohabitants, agents and anyone connected with the promotion. • No purchase necessary.

Method of Entry
• The Promotion starts at on 7th July 2017 12.30pm and ends on 10th July 2017. As a registered Instagram account holder, entrants can enter for a chance to win by • Following @publicdesire and @glamglowuk Instagram account • Like the post • @Tag their friend in the comments • A limit of one (1) entry via the Entry Site per valid Instagram account/person will be accepted • Entry must be made by the entrant, only at the Entry Site. Entries made by any other individual or any entity, and/or originating at any other address, including but not limited to commercial competitions, subscriptions, notification and/or entering service sites, will be declared invalid and disqualified from this Free Prize Draw. The use of any device to automate the entry process is prohibited. • Entrants must not use multiple accounts to enter. Entries made by entrants using multiple accounts will be declared invalid and will be disqualified from this Free Prize Draw. • The Promoter will use each entrant’s personal details for the purpose of administering this Promotion. • No responsibility is accepted for any entries that are incomplete, ineligible, corrupted, lost or delayed or are unable to be sent because of any technical or other reason. Proof of sending the entry will not be accepted as proof of delivery. The Promoter does not accept responsibility for network, computer, hardware or software failures of any kind, which may restrict or delay the sending or receipt of your entry. Entries must not be sent in through agents or third parties. Incomplete entries, and entries which do not satisfy the requirements of these terms and conditions, will be disqualified and will not be counted.

Prize
• There will be 2 winners. One winner will receive a pair of Public Desire shoes and 3 GLAMGLOW Glowstarter products (one of each shade) • One winner will receive a pair of Public Desire shoes and 3 GLAMGLOW Sonic Tubes • The prize is as stated, non-transferable and there is no cash alternative. • Should an original prize, or any part of it, become unavailable for any reason beyond the Promoter’s reasonable control, the Promoter may substitute a prize of comparable or greater value.

Winner Selection
• The Free Prize Draw will be carried out on 11th July 2017 under the supervision of an independent observer. • The prize-winners will be the first 2 names drawn at random from all valid, completed entries. • The prize-winners will be notified via Instagram post as well as a private message within 7 days of the Free Prize Draw and asked to provide their name, complete address, telephone number, date of birth and e-mail address. • Should a prize-winner not respond to the Instagram post within 60 days the Promoter reserves the right to allocate the prize to another entrant. • The result of the Free Prize Draw is final and no correspondence will be entered into.

Promoter’s Liability:
• So far as is permitted by law, the Promoter and its associated companies and agents exclude responsibility and all liabilities arising from: a) any postponement or cancellation of the Promotion, and b) any changes to, supply of (including, without limitation, prizes which do not reach the intended recipient), or use of the prize, and c) any act or default of any third party supplier, which are beyond the Promoter’s reasonable control. • Nothing in these Terms and Conditions in any way limit the Promoter’s (or any other person or organisation’s) liability for (i) fraud, or (ii) death or personal injury caused by negligence.

General
• If the Promoter has grounds to suspect any entrant or third party of cheating, deception or fraudulent or unsportsman-like conduct of any kind (including, without limitation, manipulating the promotion, choice of prize winner(s) or any entry) the Promoter reserves the right (in its sole discretion) to disqualify any entrant, entry or person it reasonably believes to be responsible for, or associated with, such activity. • Where the Promoter is unable to satisfy certain terms and conditions of this promotion due to circumstances beyond its reasonable control, the Promoter may modify such terms accordingly or, if necessary, suspend or discontinue the promotion. • The prize- winners’ names and counties of residence can be obtained by sending a SAE to Glamglow UK, One Fitzroy Place, 6 Mortimer Street, W1T 3JJ after 3rd March 2017 and before 10th August 201. • By entering the Free Prize Draw, entrants agree to be bound by these terms and conditions and that their names and counties of residence may be released if they win a prize. They also agree to participate in any post-event publicity. • This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram. Entrants agree that they are providing their information to the Promoter and not to Instagram. By entering, you acknowledge that Instagram bears no responsibility for this Promotion and, to the maximum extent permitted by law, you release Instagram from any liability whatsoever in connection with this Promotion. • These terms and conditions and any dispute or claim arising out of or in connection with this Promotion are governed by the law of England and Wales and you irrevocably agree that the English courts will have exclusive jurisdiction. • Promoter: Glamglow UK, One Fitzroy Place, 6 Mortimer Street, W1T 3JJ

PRIVACY AND COOKIES POLICY

Date of Last Update: 23/06/2016

Estée Lauder Cosmetics Limited (“we”, “us”, or “our”) respects your concerns about privacy and values the relationship we have with you. This Privacy Policy (and our Website Terms of Use) describes the types of personal information we collect about our customers, how we process the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.glamglow.co.uk you are accepting and consenting to the practices described in this policy

For the purposes of the Data Protection Act 1998, the data controller is Estée Lauder Cosmetics Limited (a company registered in England and Wales with company number 659213 whose registered office is located at One Fitzroy, 6 Mortimer Street, London, W1T 3JJ).

1. Information We Collect

1.1 We may obtain personal information about you from various sources. We may collect this information when you provide it at one of our counters, stores, on our website, our social media platforms, our social networking or mobile applications, or at one of our events. When you visit this site, our social media platforms, or our social networking or mobile applications, we may also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.

1.2 You may also choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site, at our counters or in our stores.

1.3 The types of personal information we may collect from you and which you may provide to us includes:

  • Contact information (such as name, postal address, e-mail address, and mobile or other phone number)
  • Age and date of birth
  • Gender
  • Username and password
  • Payment information (such as your payment card number, expiry date, delivery address, and billing address)
  • Your skincare concerns
  • Contact information for friends or other people you would like us to contact
  • Content you provide (such as photographs, videos, reviews, articles and comments)

1.4 Information provided to us by social networks or mobile applications when you visit our social media platforms or use one of our social networking or mobile applications (such as your name, profile picture, likes, location, friend list and other information described in the social networking application sign-up page, or your geo-location details when using one of our mobile applications).

2. How We Use The Information

2.1 We may use the information you provide to:

  • Send you promotional materials or other communications
  • Provide services to you
  • Process your payment and/or gift card transactions
  • Create and manage your online account
  • Respond to your enquiries
  • Communicate with you about, and administer your participation in, special events, prize promotions, programmes, surveys and other offers
  • Operate and communicate with you about our social networking or mobile applications
  • Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analysing our products; performing data analytics; and performing accounting, auditing and other internal functions)
  • Comply with applicable legal requirements, relevant industry standards and our policies

2.2 We also may use the information in other ways for which we provide specific notice at the time of collection.

2.3 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, you can indicate this on the relevant form on which we collect your data.

3. Information We Collect by Automated Means

When you visit this site or our online advertisements or use one of our social networking or mobile applications, we collect certain information by automated means, using technologies such as cookies, web server logs and web beacons. Information may include (i) technical information, such as the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone settings, language settings, browser type, domain, and other system settings operating system and platform, and (ii) information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page and any phone number used to call our customer service number.

4. Technologies We Use

4.1 Cookies, Web Server Logs and Web Beacons

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website. Read more about individual cookies we use and how to recognise them here. By continuing to browse the site, you are agreeing to the use of cookies.

4.2 In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

4.3 To control which web servers collect this information, we may place tags on our web pages called “web beacons”. These are computer instructions that link web pages to particular web servers and their cookies.

4.4 Third-Party Web Analytics Services

We may use third-party web analytics services on this site, our social media platforms, or our social networking or mobile applications, such as those of Adobe Site Catalyst and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons (over which we have no control) to help us analyse how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. You may deactivate the ability of these analytics services to analyse your browsing activities on this site. To exercise your choice with respect to their collection of information on this site:

  • For Adobe Site Catalyst, please click here;
  • To disable the Google Analytics cookie and any other third-party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.


4.5 Targeted Advertising

We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and e-mails; on third-party websites and e-mails; and on our advertising placed on third-party websites (over which we have no control). They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about these and other advertising networks and their opt-out instructions, click here.

5. How We Use the Information Collected by Automated Means

We may use the information collected through automated means on this site to deliver personalised content, for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.

6. Information We Share

6.1 We do not rent lists, or sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:

  • Any member of or brand owned by The Estée Lauder Companies worldwide group. Please visit www.elcompanies.com for more information about The Estée Lauder Companies worldwide group.
  • Third-party service providers who perform services on our behalf based on our instructions. We do not authorise these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that: process credit card payments; fulfil orders; provide web hosting and marketing services; and provide data cleansing and analytics services (should you wish to opt out of these third party sharing arrangements in the future, you simply need to opt out of e-mail and SMS communications from us).
  • Other third parties with your consent (e.g., some of our Facebook applications may share information collected through those applications with your Facebook friends or other Facebook users).

6.2 In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.

6.3 We also reserve the right to transfer personal information we have about you in the event that (i) we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, or (ii) we sell or transfer all or a portion of our business or assets to a third party. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any enquiries concerning the processing of that information.

7. Your Rights and Choices

We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.

8. E-mail and SMS Opt-Out

You can at any time tell us not to send you GLAMGLOW® marketing communications (i) by e-mail by clicking on the unsubscribe link within the marketing e-mails you receive from us or (ii) by SMS by following the “STOP” instructions provided with the message. You also may opt out of receiving GLAMGLOW® marketing e-mails and/or SMS from us by clicking here.

9. Postal Mail Opt-Out

You can ask us to stop sending you GLAMGLOW® marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you GLAMGLOW® marketing communications by postal mail by contacting us as indicated below.

10. Social Networking Application Opt-Out

To remove or delete our apps from your social networking account, follow the instructions from the social network:

Facebook provided by the Facebook Help Centre.

11. Geo-Location Information through Mobile Applications

When you use one of our mobile applications, you may be asked for your geo-location. You may choose not to share your geo-location details by adjusting your mobile device's location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.

12. Withdrawing Consent

You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will consider your request and, as required by applicable law, apply your preferences going forward, within a reasonable amount of time. Even where you withdraw your consent, we may still process your personal data for limited purposes, for example, to give effect to your request, or to safeguard our business. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services.

13. Reviewing, Updating and Modifying Personal Information

Subject to applicable law, you may have the right to request access to and receive details about the personal information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. You may request to review, change or delete your personal information by sending an e-mail to infogg@glamglow.co.uk.

14. Data Transfers

We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected which may include countries outside the European Economic Area (“EEA”) (including the USA)). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.

15. How We Protect Personal Information

We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

16. Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.

17. Cookies

Your cookie settings

Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to make our website easier for you to use. You may use the slider control below to adjust your cookie preferences. Adjusting your cookie preferences may disable certain functionality on this website, as described below.

For example, if you set the slider to the first position, Strictly necessary & Performance, only those strictly necessary and performance-related cookies will be stored on your computer, and you may otherwise lose other functionalities of the site that the other cookies would provide.

  • Stricly necessary & Performance
  • Functional
  • Targeting
  • Stricly necessary & Performance
  • Functional
  • Targeting

This website will:

  • Remember what is in your shopping basket
  • Store custom user preferences and personalisation data
  • Provide you with live, online chat support

This website will not:

  • Allow you to share pages with social networks like Facebook
  • Send information to other websites so that advertising is more relevant to you

This website will:

  • Remember what is in your shopping basket
  • Store custom user preferences and personalisation data
  • Provide you with live, online chat support
  • Allow you to share pages with social networks like Facebook

This website will not:

  • Send information to other websites so that advertising is more relevant to you

This website will:

  • Remember what is in your shopping basket
  • Store custom user preferences and personalisation data
  • Provide you with live, online chat support
  • Allow you to share pages with social networks like Facebook
  • Send information to other websites so that advertising is more relevant to you

Strictly necessary & performance:

This website will:

  • Remember what is in your shopping basket
  • Store custom user preferences and personalisation data
  • Provide you with live, online chat support
  • Allow you to share pages with social networks like Facebook

This website will not:

  • Send information to other websites so that advertising is more relevant to you

Targeting:

This website will:

  • Remember what is in your shopping basket
  • Store custom user preferences and personalisation data
  • Provide you with live, online chat support
  • Allow you to share pages with social networks like Facebook
  • Send information to other websites so that advertising is more relevant to you

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

18. Updates To Our Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.

19. How To Contact Us and Access to Information

If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by e-mail at infogg@glamglow.co.uk or telephone at 0808 281 0251. You also may write to:

Customer Care Centre
Estée Lauder Cosmetics Ltd
Constellation House
3 Kites Croft Business Park
Warsash Road
Fareham
PO14 4FL

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

20. Non-waiver

No failure to exercise and no delay on our part in exercising any of our rights, remedies, powers or privileges under these Terms & Conditions (of which this Privacy & Cookie Policy forms part) and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on our part.

21. Law, Jurisdiction and Language

This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Terms & Conditions

Website Terms of Use

Welcome to our GLAMGLOW® UK web site (the “GLAMGLOW® UK Site” or the “Site”). Estee Lauder Cosmetics Limited (“GLAMGLOW®”, “we”, “us” or “our”) provides the services available on the Site to you subject to the following terms and conditions (the “Website Terms”).

Estee Lauder Cosmetics Limited’s address and registered office is One Fitzroy, 6 Mortimer Street, London, W1T 3JJ; registered in England and Wales with company registration number 659213; VAT registration number GB 193-0816-58.

Please read the following (along with our Privacy Policy) carefully to understand our views and practices regarding your use of the Site. By visiting http://www.glamglow.co.uk, you are accepting and consenting to the practices described in this policy. Please note that if you visit one of our other regional Sites, you are subject to the terms and conditions applicable for that Site and we suggest that you consult such terms and conditions.

1. Use of our Site

We aim to update our Site regularly, and may change the content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely.

2. Limited Licences

2.1 In relation to all content available on the Site, including, but not limited to, text, graphics, logos, and buttons, we grant you a limited, revocable, and non-exclusive licence to access and make personal use of the Site. This limited licence does not include the right to: (i) frame or utilise framing techniques to enclose the Site or any portion thereof; (ii) modify or download the Site or its contents (except caching or as necessary to view content); (iii) make any use of the Site or its Content other than personal use; (iv) create any derivative work based upon either the Site or its Content; (v) collect account information for the benefit of another party; (vi) use any meta tags or any other “hidden text” utilising our name or the Trade Marks; or (vii) use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

2.2 We also grant you a limited, revocable, and non-exclusive licence to create a hyperlink to the home page of the Site for personal, non-commercial use only. A website that links to our Site (i) may link to, but not replicate, our Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions; (vi) may not use any Trade Mark without express written permission; and (vii) may not link to any page of the Site other than the home page. We may, in our sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall immediately remove such link. Any unauthorised use by you of the Site terminates the limited licence set forth in this Section 2 without prejudice to any other remedy provided by applicable law.

3. Your Obligations and Responsibilities

In the access or use of the Site, you shall comply with these Website Terms and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Website Terms, if you default negligently or wilfully in any of the obligations set forth in these Website Terms (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Estée Lauder Cosmetics Limited, its affiliates, partners or licensors.

4. Your Account

You are responsible for ensuring that the personal information which you are required to provide when you register is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.

You are responsible for ensuring that the personal information you provide to us is up to date. If your personal information changes then please notify us immediately by contacting Customer Services on the following number +44 (0) 0808 281 0251 or e-mail infogg@glamglow.co.uk. See opening times here.

Alternatively, you can update your details through the “my account” page.

You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the e-mail address that you specified when you registered. Your account can be cancelled at any time by contacting Customer Services on the following number +44 (0) 0808 281 0251 or e-mail infogg@glamglow.co.uk. See opening times here.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Website Terms or if we decide, in our sole discretion, that it would be in Estée Lauder Cosmetics Limited’s best interests to do so.

5. Intellectual Property

All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of Estée Lauder Cosmetics Limited, its affiliates, partners or licensors, and is protected by United States and international copyright laws. The trade marks, logos, and service marks displayed on the Site (collectively, the “Trade Marks”) are the registered and unregistered marks of Estée Lauder Cosmetics Limited, its affiliates, licensors or partners, in the United States and other countries, and are protected by United States and international trade mark laws. All other Trade Marks not owned by Estée Lauder Cosmetics Limited, its affiliates, partners or licensors that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as set forth in the limited licence in Section 2 above, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without Estée Lauder Cosmetics Limited’s prior written consent.

6. Third Party Links

We are not responsible for the content of any off-Site pages or any other sites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-Site pages or other sites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Site pages or any other sites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and sites, including, without limitation, their privacy statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other sites that you visit.

7. Submissions

7.1 It is our policy to decline unsolicited suggestions and ideas. Any solicited or unsolicited enquiries, feedback, suggestions, ideas or other information you provide us (collectively, “Submissions”) will be treated as non-proprietary and non-confidential. Subject to the terms of our Privacy Policy, by transmitting or posting any Submission, you hereby grant us a non-exclusive, royalty-free, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute, and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your submission may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

7.2 If you make a Submission, you represent and warrant that you own or otherwise control the rights to your Submission. You further represent and warrant that such Submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam”. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead us as to the origin of any Submission. You agree to indemnify us for all claims arising from or in connection with your claims to any rights in any Submission.

7.3 When you transmit, upload, post, e-mail or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages or other materials (“User Content”) on the Site, you are entirely responsible for such User Content. Such User Content constitutes a Submission under this Section 7. This means that all third parties, and not we, are entirely responsible for all User Content that they post to the Site. You agree not to engage in or assist or encourage others to engage in transmitting, uploading, posting, e-mailing or otherwise making available on the Site User Content that (a) is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libellous, invasive of another’s privacy, hateful, or racially, ethnically or otherwise objectionable; (b) you do not have a right to make available under any law or under contractual or fiduciary relationships; (c) is known by you to be false, inaccurate or misleading; (d) you were compensated for or granted any consideration by any third party; or (e) infringes any patent, trade mark, trade secret, copyright or other proprietary rights of any party. In addition, you agree not to transmit, upload, post, e-mail, or otherwise make available any software viruses, unsolicited or unauthorised advertising, solicitation or promotional material, including chain letters, mass mailings, or any form of “spam”. You further agree not to (i) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity; (ii) “stalk” or otherwise harass including advocating harassment of another, entrap or harm any third party including harming minors in any way; (iii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any User Content; (iv) intentionally or unintentionally violate any applicable local, state, national or international law; or (v) collect or store personally identifiable data about other users.

7.4 We do not endorse or control the User Content transmitted or posted on the Site and, therefore, we do not guarantee the accuracy, integrity or quality of User Content. You understand that by using the Site, you may be exposed to User Content that is offensive, indecent or objectionable to you. Under no circumstances will we be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by you as a result of the use of any User Content transmitted, uploaded, posted, e-mailed or otherwise made available via the Site.

7.5 You acknowledge that we have the right (but not the obligation) in our sole discretion to refuse to post or remove any User Content and we reserve the right to change, condense, or delete any User Content. Without limiting the generality of the foregoing or any other provision of these Website Terms, we have the right to remove any User Content that violates these Website Terms or is otherwise objectionable and we reserve the right to refuse service and/or terminate accounts without prior notice for any users who violate these Website Terms or infringe the rights of others.

8. Representations and Warranties; Limitation of Liability (relating to the use of this Site)

The provisions of this Section 8 relate to the use of this Site only and do not affect the statutory rights of consumers or any other rights granted by us in connection with the purchase of our goods on this Site (including under the General Terms and Conditions for Online Product Sales).

8.1 The material displayed on our Site is provided on an “as is” basis without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  1. (a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  2. (b) any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  3. (i) loss of income or revenue;
  4. (ii) loss of business;
  5. (iii) loss of profits or contracts;
  6. (iv) loss of anticipated savings;
  7. (v) loss of data;
  8. (vi) loss of goodwill;
  9. (vii) wasted management or office time; and
  10. (viii) for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

8.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

9. Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal costs, resulting from any third-party claim, action, or demand resulting from any unauthorised use of the Site by you. You also agree to indemnify us for any loss, damages, or costs, including reasonable legal costs, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

10. Questions

If you have any questions regarding these Website Terms, please contact us by e-mail at infogg@glamglow.co.uk or write to us at GLAMGLOW® Online Customer Services, Constellation House, 3 Kite’s Croft Business Park, Warsash Road, Fareham, Hants, PO14 4FL.

11. Changes to Website Terms

We reserve the right, in our sole discretion, to change the Website Terms at any time by posting the changes on the Site. Any changes are effective immediately upon posting to the Site. Your continued use of the Site constitutes your agreement to all such Website Terms. We may, with or without prior notice, terminate any of the rights granted by these Website Terms. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Site.

12. Non-waiver

No failure to exercise and no delay on our part in exercising any of our rights, remedies, powers or privileges under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on our part.

13. Law, Jurisdiction and Language

This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

General Terms and Conditions for Online Product Sales

Date of Last Update: 23/06/2016

Welcome to our GLAMGLOW® UK website (the “GLAMGLOW® UK Site” or the “Site”).

By placing an order with Estee Lauder Cosmetics Limited (“GLAMGLOW®”, “we”, “us” or “our”) for products which are sold on the Site (“Products”) you will be deemed to have read, understood and agreed to these terms and conditions (“Sales Terms and Conditions”). Please read these Sales Terms and Conditions carefully and, if you are unhappy with any aspect of these, then you should contact one of our customer service advisors before placing an order with us.

We amend these Sales Terms and Conditions from time to time. Please look at the top of this section to see when these Sales Terms and Conditions were last updated. Every time you order Products from us, the Sales Terms and Conditions in force at the time of your order will apply to the contract between you and us. If we have to revise these Sales Terms and Conditions and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.

1. About GLAMGLOW®

Estée Lauder Cosmetics Limited is the supplier of products sold on the Site, and its address and registered office is One Fitzroy, 6 Mortimer Street, London, W1T 3JJ; registered in England and Wales with company registration number 659213; VAT registration number GB 193-0816-58.

2. Other policies

The following additional terms and policies (which can be accessed by clicking on the links below) also form part of these Sales Terms and Conditions and should be read carefully before placing an order:


3. Our contract with you

3.1 We will notify you by e-mail as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by e-mail or telephone advising you of this. We will confirm acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) (“Contract”). If you require any information concerning your order please e-mail us at infogg@glamglow.co.uk quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a Product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

3.2 If you wish to make a change to the Products you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (please see Section 5 below).

3.3 A Product will be your responsibility from the time we deliver the Product to the address you gave us or you collect it from us.

3.4 You own a Product once we have received payment in full.

4. Purchase related policies

4.1 The Products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the Products or services, or samples thereof, you purchase or otherwise receive from us. Please note that Products and samples are subject to availability. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Sales Terms and Conditions.

4.2 The images of the Products on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. The packaging of Products may also vary from that shown in images on our Site.

4.3 The purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law.

4.4 You may only purchase Products from our site if you are at least 18 years old.

5. Cancellation Rights

5.1 We hope that you are delighted with your order, however, because you are a consumer, you have a legal right to cancel your Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order) until the date which is 14 days after you receive the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

5.2 Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised (e.g. by being engraved) or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

5.3 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our Site. If you use this method we will e-mail you to confirm we have received your cancellation. A copy of the cancellation form will also be included in hard copy form with your order packaging. In addition, you can also contact our Customer Services Team on: +44 (0) 0808 281 0251 or by e-mail at infogg@glamglow.co.uk. See opening times here. If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation form by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

5.4 If you cancel your Contract we will:

  1. (a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop (or you can choose to have such goods returned to you within 14 days of our notification that we intend to make a deduction). If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  2. (b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.
  3. (c) make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.
  4. (d) refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Products we may refund you in vouchers. You will receive e-mail notification of your refund from our Customer Service Team.

5.5. Exchanges: If you indicate on your cancellation form that you would rather receive an exchange than a refund then this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery. In these circumstances a new Contract will be deemed to have been formed between us in relation to the new Product you have selected (and your various rights of cancellation and return as set out herein will apply to that Product). In the event that we are not able to satisfy your request for an exchange then we will refund you the cost of the Products and the original Contract between us will be cancelled.

5.6 If a Product has been dispatched to you or you have received them before you decide to cancel your Contract:

  1. (a) you must return it to us without undue delay (in the original product packaging if possible) and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract;
  2. (b) you can send it back to us at GLAMGLOW® Online Customer Services, Constellation House, 3 Kite’s Croft Business Park, Warsash Road, Fareham, Hants, PO14 4FL with your completed cancellation form;
  3. (c) when returning goods please obtain a proof of postage (we do not accept responsibility for goods lost in transit) and ensure that the parcel is adequately sealed;
  4. (d) customers wishing to return fragrance Products should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier that is used; and
  5. (e) unless the Product is faulty or not as described you will be responsible for the cost of returning the Products to us.

5.7 If you cancel your order but do not send off such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

6. Your other statutory rights to return Products under the Consumer Rights Act 2015

6.1 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights (which are summarised in general terms below) are not affected by your right of return and refund in Section 5 above or anything else in these Sales Terms and Conditions.

6.2 The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Products your legal rights entitle you to the following:

  1. (a) up to 30 days: if your goods are faulty, then you can get an immediate refund.
  2. (b) up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
  3. (c) after six months (depending on the type of Product): if your goods do not last a reasonable length of time you may be entitled to some money back.

7. Our liability for loss or damage suffered by you

7.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

7.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at Section 6 and for defective Products under the Consumer Protection Act 1987.

7.3 We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8. Transfer of rights

We may transfer our rights and obligations under these Sales Terms and Conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Sales Terms and Conditions. You may only transfer your rights or your obligations under these Sales Terms and Conditions to another person if we agree in writing.

9. Questions and Complaints

If you have any questions regarding these Sales Terms and Conditions or wish to complain about any matter in regard to our Products, please contact us by e-mail at infogg@glamglow.co.uk or write to us at GLAMGLOW® Online Customer Services, Constellation House, 3 Kite’s Croft Business Park, Warsash Road, Fareham, Hants, PO14 4FL.

10. Law and Disputes

These Sales Terms and Conditions shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.